Confirmation of order
As soon as an order is authorized for payment, you will receive e-mail confirmation for the same. This will indicate your order no, which you can refer later for checking the online status of your order.
Even if an order is confirmed ,the price of the product might change if the supplier/publisher decides to change the MRP of the product .In such cases ,Chethana Book House , shall not be liable and the customer will have to bear the difference in price. For Orders which have more than 10 product quantity, shipping charges might be applicable on case to case basis on the sole discretion of "Chethana Book House" management. In such cases, customers will be called and informed about the same. In case of cancellation and refund due to error from the customer, the customer will be charged upto 7% on Debit Card/Net Banking transactions and upto 15% on Credit card transactions off the total order value. Orders that weigh more than 6 kgs, delivery shall be made by Bus /Lorry service, where Customer will have to go to the Bus/Lorry depot and collect the parcel. Prior information of the same will be informed to the customer.
Generally the item is shipped within 3-5 working days from our warehouse to our Logistics partner who in turn may take up to a maximum of 48 working hrs to reach your door step depending on the place of delivery. Please note that no shipments will be made from us on Sundays & Public Holidays as our logistic partner make no pick-ups on these days.
A "Shipping Confirmation" email will be sent to you on shipment of your order. This will contain the consignment number, tracking number & all other details of your order.
Once an order is placed, if there are any changes in the shipping address, it has to be informed to Chethanaonline's customer service team within 24hrs of placing the order.
Currently shipments are done only in India. Through our logistic partner we are able to ship to almost all Pin Code locations across India. At exceptional situations, we do not serve pincodes of remote places and Jammu and Kashmir. We also ship outside India, kindly mail us at firstname.lastname@example.org with the desired shipment destination and we shall help you ship your products.